Here is a great article from my friend, Ken Stewart, on the deployment of OCR in small businesses.
OCR, itself, can mean various things. Wikipedia offers this definition: … the mechanical or electronic translation of images of handwritten, typewritten or printed text (usually captured by a scanner) into machine-editable text (2008).
While many estimate the accuracy levels for OCR engines can reach 98 or 99 percent, it has been my experience this is very difficult to achieve in most commercially-available software suites for the small-to-medium businesses (SMBs). Many variables can affect the accuracy levels of output, ranging from document condition to readability.
With so many variables in scanning paper based documents it is often not possible to gain high accuracy ratings on a small budget. Thus OCR can often be a challenge to implement in many SMB’s.

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